- SHIPPING and RETURNS
SHIPPING and RETURNS
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note - ELECTRICAL ITEMS ARE NOT RETURNABLE
You should expect to receive your refund within a few weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to almost any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
After you place an order, your credit card will not be billed until your items are ready to ship. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. The shipping amount is an estimate and may need to change. If a significant change is anticipated, we will contact you. If the shipping charge seems high, please get in touch. We can't do anything about shipping rates, but the shipping calculator may be doing something odd.
Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared. Period.